At Atlas Commerce, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review the policy below.
Products may be returned within 14 days of delivery. Items must be unused, undamaged and returned in their original packaging. We reserve the right to refuse returns that do not meet these conditions.
To initiate a return, please contact us at contact@atlascommerce.com.co with your order details. Once approved, you will receive instructions for returning the product. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds are processed once the returned item has been received and inspected. Approved refunds will be issued to the original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider.
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We may request photos or additional information to resolve the issue promptly.
Certain items may not be eligible for return due to hygiene reasons or custom specifications. These exceptions will be clearly stated on the product page where applicable.